Shipping Policy
At Tinyvele, we want your orders to arrive safely and on time. From getting your items ready to handing them over to the shipping carrier, we strive to make your shopping and delivery experience easy and dependable.
Take a look at our shipping policy below for details on processing times, delivery estimates, and how to track your order.
Shipping Details
We currently ship within the United States only.
– Shipping Coverage: United Kingdom only
– Shipping Cost: £4.99 per order
– Currency: GBP (£)
At this time, we do not offer international shipping.
Order Processing Time
Typically, we process orders within 1–3 business days after they are placed. This includes checking order details, preparing items, and getting them ready for shipment. Processing occurs Monday through Friday, excluding weekends and UK public holidays.
After your order ships, you’ll get a confirmation email with tracking information.
Estimated Delivery Time
Once shipped, orders usually arrive in about 4–7 business days. Overall, from the moment you place your order, expect a total delivery time of around 5–10 business days.
Keep in mind, these delivery estimates are not guaranteed. Actual delivery can vary based on your location, carrier operations, weather, holidays, and busy shipping periods.
Order Cut-Off Time
Our daily cut-off time is 5:00 PM (UK Local Time). Orders placed before this time on business days may begin processing the same day. Orders placed after will typically be processed the next business day. Orders made on weekends or UK public holidays will generally be handled on the following business day.
Where We Ship
Tinyvele currently ships only to addresses within the United Kingdom. We do not offer international shipping at this time.
Please double-check that your shipping address is complete and accurate when you place your order.
Order Tracking
After your order ships, we will send you a confirmation email with your tracking number and the carrier’s information. Please allow up to 24 hours for tracking details to show up or update in the carrier’s system.
If your tracking info hasn’t updated after a day, get in touch with our customer support team for help.
Delivery Delays
We work with shipping carriers to strive for timely deliveries. However, delays can happen due to circumstances beyond our control, including:
– Severe weather
– Carrier service outages
– UK public holidays
– High shipping volumes
– Incorrect or incomplete shipping addresses
– Other unexpected issues
If your delivery is delayed, check your tracking information first. Should you require further assistance, contact us with your order number.
Incorrect or Incomplete Shipping Addresses
Please check your shipping information carefully before finishing your purchase. Mistakes in your address may lead to delivery delays, returned packages, or failed delivery attempts.
If you realize there’s an error after placing your order, reach out to us as soon as you can. We’ll do our best to assist, but we can’t guarantee changes once an order is processing or has shipped.
Lost or Missing Packages
If your tracking info shows your package was delivered but you can’t find it, check around your delivery area and ask your household members or neighbors. You can also contact the shipping carrier for more details.
If the package is still missing, get in touch with us, providing your order number and tracking details, so we can figure out the next steps together.
Questions About Shipping
If you have any questions about shipping, delivery estimates, or order status, our customer support team is ready to help.