Refund And Returns Policy
At Tinyvele, we aim to provide a smooth and reliable shopping experience. If what you ordered isn’t quite right or has an issue, we’re here to assist you. Before initiating a return or exchange, please take a moment to review our Return & Refund Policy.
Return Period
You can request returns within 30 days of receiving your order.
To be eligible for a return, items should be unused, unworn, and in their original condition. Please remember to include the original packaging, tags, and any accessories that came with the item.
Items that have been worn, washed, damaged, altered, or used may not be eligible for a return.
Eligible Returns
We accept returns for these eligible items:
– Items you no longer need or that don’t fit.
– Items that arrive damaged or defective.
– Incorrect items received with your order.
If your item is damaged, defective, or incorrect, please reach out to us right away. Include your order number, a brief description of the issue, and photos if necessary, so we can assist you promptly.
Exchanges
We also accept exchanges for eligible items, depending on availability.
To request an exchange, please contact us within 14 days of receiving your order. If the replacement you want isn’t available, we’ll help you find a suitable alternative, like a refund for the returned item.
How to Request a Return
To start the return process, email our customer support team at:
Email: info@tinyvele.shop
Please include:
– Your order number.
– The item you wish to return.
– The reason for the return.
– Photos of the item and packaging if it arrived damaged or defective.
After we review your request and approve it, we’ll send you return instructions and a prepaid return shipping label, if applicable.
Make sure not to send items back without authorization and instructions from our support team.
Return Shipping
For approved returns, Tinyvele provides a free prepaid return shipping label when applicable. Please follow the return instructions given by our customer support team.
There are no restocking fees for eligible, approved returns.
Refunds
Once we receive and inspect your returned item, we’ll let you know if your refund has been approved.
Approved refunds will go back to the original payment method used at checkout. We aim to process refunds within 10 business days after approval.
Keep in mind that your bank or payment provider may take some additional time to process the funds.
If you have questions about a pending refund, just reach out to us at info@tinyvele.shop.
Damaged, Defective, or Incorrect Items
When your order arrives, please check the items right away. If you find something damaged, defective, or not what you ordered, contact us as soon as you can.
Include your order number and a brief description of the issue, and we may ask for photos to help us evaluate the problem.
After reviewing your request, we’ll work with you to find a suitable solution, which could include a replacement or refund.
Return Condition Requirements
Returned items must meet these conditions:
– Be unused and unworn.
– Be in their original condition.
– Be free from any damage incurred after delivery.
– Include any original tags, packaging, and accessories as appropriate.
Tinyvele reserves the right to deny a return if the item doesn’t meet these eligibility requirements.
Contact Us
If you have any questions about returns, exchanges, or refunds, please reach out to us before sending your package.